Privacy Policy

This Privacy Policy explains how Clash of Cards, operated by SR Enterprise, based in Pune, India, collects, uses, and protects your information when you use the mobile game application ("the Game"). By downloading, installing, or using the Game, you consent to the practices described in this policy.

1. Information We Collect

A. Information You Provide

• Email Address: Used for account creation via Google Sign-In or email authentication. Your email serves as your primary account identifier.
• Optional Profile Information: You may optionally provide Date of Birth and Sex/Gender. This information is not required to play and is used solely for analytics and product improvement. It is never sold or shared with third parties. You may update or remove this information at any time.
• Profile Picture: You may optionally upload a profile picture. Profile pictures are securely stored in cloud storage and used only for player identification within the Game.

B. Automatically Collected

• Device information (model, operating system version)
• IP address and approximate location (region/country level)
• Gameplay data: match history, card collections, Clash Coins balance, XP, badges owned, lobby passes, leaderboard rankings, referral activity
• Audio settings preferences (BGM and Sound Effects on/off)
• Purchase transaction data (via Google Play Billing — we do not store payment card details)
• Crash logs, performance diagnostics, and usage analytics
• Advertising ID (for serving relevant ads, where applicable)

C. Third-Party Services

• Google Play Services (authentication, cloud save, billing)
• Google AdMob (optional rewarded advertisements)
• Google Analytics / Firebase (analytics, crash reporting)

These third-party services operate under their own privacy policies governing data use.

2. How We Use Your Information

• To provide, operate, and maintain the Game and all its features
• To improve gameplay, balance the game economy, and enhance performance
• To manage user accounts, progression, matchmaking, and leaderboards
• To prevent cheating, abuse, fraud, and unauthorized access
• To process in-app purchases securely through Google Play Billing
• To send important account-related notifications (e.g., policy updates)
• To serve optional rewarded advertisements (you choose when to watch)
• For analytics and product improvement using optional demographic data

3. Data Sharing & Disclosure

Clash of Cards does not sell your personal data to third parties. We apply industry-standard security practices to protect player information. We may share information only in the following circumstances:

• With trusted service providers (Google Play, Firebase, AdMob) who process data on our behalf under contractual agreements
• To comply with legal obligations, court orders, or valid government requests
• To enforce our Terms of Use or protect the rights, property, or safety of our users
• With your explicit consent or at your direction

4. In-App Purchases

We offer optional purchases through Google Play Billing. All payments are processed securely by Google Play. We do not store or process any payment card information. Purchasable items include:

• Clash Coins: Virtual in-game currency used for match stakes, purchasing decks, and purchasing titles
• Lobby Passes: Required to create or host multiplayer lobbies
• Premium Badges: Silver Badge (90-day benefits + permanent rewards) and Gold Badge (90-day benefits + permanent rewards)
• Premium Cosmetics: Premium card backs, premium deck themes, seasonal cosmetic bundles, event-based cosmetic rewards
• Card Decks: Cricket ODI, T20 International, Test, IPL, and more

5. Virtual Currency Policy

Clash Coins are virtual in-game currency with the following characteristics:

• Have no real-world monetary value
• Cannot be exchanged for cash
• Cannot be transferred between players
• Cannot be redeemed outside the Game
• Cannot be converted into any real-world asset or currency

6. Ads & Monetization

Clash of Cards offers optional rewarded advertisements that users may voluntarily watch in exchange for in-game bonuses (30 Clash Coins per completed advertisement). Ads are never forced and do not interrupt gameplay. We use Google AdMob for ad serving. You may reset or limit ad tracking through your device settings.

7. Data Retention & Deletion

We retain your personal data for as long as your account is active or as needed to provide the Game services. When you request account deletion:

• Personal information is removed
• Game progress is removed
• Inventory and rewards are removed
• Associated profile data is removed
• Deleted accounts cannot be recovered

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Update or correct your optional profile information (profile picture, display name, gender) — note: username and email cannot be changed once set
• Request deletion of your account and associated data (via Settings → Delete Account or contact support)
• Request a copy of your data by contacting our support team
• Enable or disable Background Music and Sound Effects independently at any time via Audio Settings
• Opt out of analytics or ad personalization through device settings
• Update or remove optional Date of Birth and Gender information at any time

9. Children's Privacy

The Game is not intended for children under 13 years of age (or the minimum age of digital consent in your country). We do not knowingly collect personal data from minors. If we become aware that a child under the minimum age has provided us with personal data, we will delete it promptly. Parents or guardians who believe their child has provided data to us should contact our support team.

10. Data Security

We implement industry-standard security practices to protect player information. This includes encryption in transit, secure server infrastructure, access controls, and one-way cryptographic hashing for sensitive identifiers where required. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through the Game or via email. Your continued use of the Game after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data:

• Email: [email protected]
• Support Ticket: Raise a support request through our support portal
• Address: Pune, India — operated by SR Enterprise

We aim to respond to all inquiries within 24-48 hours.