Legal

Refund Policy

Last Updated: May 2026

This Refund Policy explains how refunds work for purchases made in Clash of Cards ("the Game"). All purchases are processed securely through Google Play Billing. By making a purchase, you agree to this policy.

1. General Policy

All purchases in Clash of Cards are processed through Google Play and are subject to Google Play's refund policies and timelines. We do not process refunds directly — all refund requests must be handled through Google Play's standard refund process.

Important Notice:

Most purchases in Clash of Cards are for digital virtual items that are instantly consumed upon delivery. As such, these purchases are generally non-refundable once delivered.

2. Types of Purchases & Refund Eligibility

Non-Refundable Items (Generally)

  • Clash Coins: Virtual in-game currency used for match stakes, purchasing decks, and purchasing titles
  • Lobby Passes: Used to create or host multiplayer lobbies
  • Premium Badges: Silver and Gold badge purchases (90-day benefits + permanent rewards)
  • Card Decks: Purchased cricket decks (ODI, T20 International, Test, IPL, etc.)
  • Premium Cosmetics: Premium card backs, premium deck themes, seasonal cosmetic bundles, event-based cosmetic rewards
  • Consumable or Used Items: Any item that has been delivered, used, or consumed
  • Referral & Promotional Rewards: Bonuses earned through referrals or promotions

When Refunds May Be Considered

  • Unauthorized purchase made without your consent
  • Duplicate charge for the same item
  • Technical error resulting in item not being delivered after payment
  • Purchase made by a minor without parental consent (as per applicable law)

If items are missing due to a technical issue, please wait up to 24 hours and restart the app before contacting support. In many cases, the item will be delivered automatically.

3. How to Request a Refund

Option 1: Google Play (Recommended)

  1. Open the Google Play Store app on your Android device
  2. Tap your profile icon → Payments & subscriptions → Budget & history
  3. Find the purchase and tap "Request a refund"
  4. Follow the instructions provided by Google

Google typically allows self-service refund requests within 48 hours of purchase.

Option 2: Contact Us

If outside the self-service window, contact support with:

  • Your registered email address
  • Google Play Order ID
  • Date and amount of purchase
  • Description of the issue

4. Chargebacks

Warning:

Filing a chargeback with your bank or payment provider without first contacting our support team may result in immediate suspension of your account. Please contact us first — we will work with you to resolve the issue.

5. Effects of Refunds

  • Purchased items may be removed from your account
  • Items already used or consumed cannot be restored
  • Clash Coins received from badge purchases or bundles may be deducted
  • Abuse of refund system may result in restrictions or account action

6. Contact

  • Email: [email protected]
  • Support Ticket: Raise a support request through our support portal
  • Address: Pune, India — operated by SR Enterprise